Mistura believes that customer satisfaction is the key to success. Our main concern is to make your shopping experience unforgettable. If you want to return or exchange your purchase please follow the next steps and do not forget that variations on colors may be appearing due to natural products.
You have the right to return any article ordered online and that has not been worn within 30 days from the date of original purchase for full refund. All refunds will be prepared in the type of original payment or Mistura.com Gift Certificate for the same amount. Please send original receipt in the return box and keep a copy of this for future references. This satisfaction policy only applies to retail orders.
If the timepiece is purchased at a fair, this item is non refundable
Mistura can exchange any article ordered online and that has not been worn within 30 days from the date of original purchase to another item but with the same value or a payment must be required for items that have more value or a Mistura.com Gift Certificate will be issued for those with less value from the original purchase.
Mistura does not refund money while exchanging Mistura products. Please send original receipt in the exchange box and keep a copy of this for future references. On the back of your receipt notify which item would you like to exchange it for with the reference number and the name of the new article.
Returns and Exchanges of Mistura products are required to be mailed to:
13350 Dallas Parkway
Dallas, TX 75240
Please ship watches throughout a carrier that can be traceable such as FedEx or UPS. Mistura is not responsible for damage, loss or theft occurring during transportation.
All sales are final. Discounted items are none refundable, and can not be exchanged. All of our products are of high quality and have been inspected prior to shipping.