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www.mistura.com.au

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FAQ

Is my watch water resistant?

Mistura timepieces are water resistant, but not waterproof due to the characteristics of natural materials such as wood and leather. Our watches can withstand perspiration and normal splashes of rain and water when washing hands. Swimming with your Mistura watch is not recommended. Contact with water should be minimized as much as possible.

 

Is the battery of my MISTURA replaceable?

 

Yes, our Mistura watches come with a standard SR626SW battery.

Our warranty includes free battery changes for the life of the watch; however, this only applies if you can take it directly to one of our stores. Due to limited locations, it is often easier, more practical, and more efficient to take the watch to any jewelry store to replace your battery.

Here are a few options for a battery replacement:

  1. If you are in Colombia, you can send the watch to the following address:

Carrera 44 # 61 sur 8 Sabaneta, Antioquia

  1. If you live in USA or CANADA: you can go directly to one of our reps in the following cities:

USA: Dallas and Atlanta. 

Canada: Toronto.

  1. If you live outside Colombia, USA and Canada: go to a trusted jewelry store nearest you.

For a Mistura location nearest you, please send us an email at customerservice@mistura.com and we will help you find the most efficient way of replacing your battery. If you are not located near the stores mentioned above, we suggest that you take the watch to a local trusted jewelry store and ask for a battery replacement.

 

Will my watch be exactly the same as shown on the Website?

Our commitment is to make each timepiece a work of art and as unique as a fingerprint. A Mistura watch will never be exactly the same as another since 90% of the watch is made with natural or unconventional materials (fine woods, stone, or fabric) and can react differently to temperature, humidity and sunlight resulting in variation in color and shape. The appearance of our watches can also change over time. Some of our selections of wood and leather tend to darken over time. Since these reactions are unpredictable, we recommend taking good care of them to ensure maximum lifespan under natural circumstances.

What i am going to receive?

 

 Can I replace my watch Strap or Buckle?

The strap assembly of our watches is designed so that you can make the change yourself following a simple procedure. Straps can be sent directly to your shipping address (shipping costs apply). If you are interested in exchanging a strap, please contact our customer service at customerservice@mistura.com, and they can help you place your order and provide details on the exchange process. If you have questions about the warranty for the strap, please see our policy. If the replacement is not covered under the warranty, an additional nominal cost will apply.

If you have any questions or concerns related to this topic, please contact us and we will be more than happy to help.

 

In what cases are the straps covered by the Warranty?

The warranty only applies when the straps become unstitched. Normal wear (i.e., color, texture) is not covered under warranty as it is dependent on its treatment and care. You always have the option of ordering an extra one through customer service.

 

What materials do you use for your Watches?

At Mistura we are committed to protecting the environment, which is why we use sustainably sourced materials that generate a positive impact on Earth. We use sustainably sourced fine woods, mostly from South America. The most frequently used woods are Pui, Ebony and Teak. Each of these fine woods requires a particular and specific technique for preservation and cutting. Our woods are aged for a period of six months to improve resilience and beauty. The straps are made of genuine leather, wood or stainless steel. Depending on the collection, we use other unconventional materials such as recycled denim, fabrics, and Corian.

 

Is my Mistura watch unisex?

We like to consider all our pieces as unisex. We do not believe in stereotypes or prejudices. We want you to find the perfect Mistura watch that suites you personally and that you will fall in love with, regardless of its color or shape.

 

How much time does it take to create a MISTURA TIMEPIECE?

90% of the process involved is accomplished by hand, so creating each piece is a slow and meticulous one. The lengthy process includes long periods of ageing the woods, acquisition of materials, absorption of oils, plus many hours of manual labor to mold, polish and assemble each piece, amounting to a ritual of about 85 hours to make you fall in love in only a second.

 

How discount codes work?

Discount codes are special offers that do not apply for sale items

 

Can i ask for a refund on a Sale product?

No, all sale are final

 

Videos you may need

Battery Replacement 
https://youtu.be/wbagPb-kwpU
Strap Replacement (Avanti, Infinite & Quantico)
https://youtu.be/hdhqRoeX6W4
Strap Replacement (Lenzo, Ferro, Volkano & Kamera)
https://youtu.be/2XAA9wvLcS8
Buckle Replacement
https://youtu.be/RIoh_SxHCpQ
Mesh's Buckle Adjustment
https://youtu.be/tQwMssT4Y64